Refund Policy for Eleven Online
Effective Date: 9 feb 2026
At Eleven Online, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
The item received is defective, damaged, or incorrect.
The issue is reported within 7 days from the date of receiving the item.
Proof of purchase (receipt or order confirmation) is provided.
2. Non-Refundable Items
The following items are not eligible for refund or exchange:
Used, worn, or washed items
Items damaged due to misuse or mishandling
Sale items, promotional items, or discounted items
Items without original packaging or tags (if applicable)
3. Refund Process
Customers must contact us via email before returning any item.
Once approved, items must be returned in original condition.
Refunds will be processed using the original payment method.
4. Refund Timeframe
Approved refunds will be processed within 7–14 working days, depending on the payment provider.
5. Shipping Costs
Shipping fees are non-refundable, unless the return is due to our error.
6. Changes to This Policy
We reserve the right to amend this refund policy at any time without prior notice.
7. Contact Us
For refund requests or questions, please contact us.
Eleven Online 退款政策
生效日期： (填写日期)
在 Eleven Online，我们重视每一位顾客的购物体验。请在购买前仔细阅读以下退款政策。
一、可退款情况
仅在以下情况下可申请退款：
商品存在瑕疵、损坏或寄错
顾客须在 收到商品 7 天内 提出申请
提供有效的购买凭证（收据或订单记录）
二、不接受退款的情况
以下情况 恕不接受退款或更换：
已使用、穿戴或清洗过的商品
因不当使用或人为损坏的商品
特价商品、促销商品或折扣商品
无原包装或标签（如适用）
三、退款流程
顾客需先通过电邮联系我们申请退款
经批准后，商品须保持原状寄回
退款将退回至原付款方式
四、退款时间
退款将在 7–14 个工作日内 完成，具体视付款平台处理时间而定。
五、运费说明
除非因本公司错误导致退货，运费恕不退还。
六、政策修改
本公司保留随时修改或更新退款政策的权利，恕不另行通知。
七、联系我们
如需申请退款或有任何疑问，请联系我们。